Is there a way within unity or Call Manager to have a customer dial up the VM system, hit a key, get prompted for an extension or access code and then based on the extension or access code forward that call to an external number?
Create a Call Handler for this purpose with Transfer instructions to the number to be transferred to, and then set the Caller Input on your Opening Greeting handler (or whatever handler or subscriber you want this to be on) to route the call the the handler you just created.
I searched on the cisco.com homepage for call handler transfer and got several useful hits.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...