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New Member

Access pin/password users CCM 6.0


I have some applications developed to CCM 4.3, and now I have to make them work with CCM 6.0.

My problem is that I need to access to the information pin/password of the users.

I have been study the Cisco Unified Communications Manager 6.0(1) Database Dictionary and Cisco Unified Communications Manager Developers Guide for Release 6.0(1).pdf. I can access the credential table in the database making an AXL request, but I don't know if this value “<CREDENTIALS>B1E093371D17A602638DFF87FF303F31DCBD9A5848BD9DB57424EB04F2537503</CREDENTIALS>” that is the pin or password. Is this with some kind of encryption?

The dictionary manual tells that “AXL and all applications access passwords and PINs only via IMS libraries”, where can I found information about it?

Thank you



Re: Access pin/password users CCM 6.0

I've never heard about IMS but if you look through the AXL spec, there's a function to validate a PIN of a user (doAuthenticateUser).

That's what I use to control access to a phone's configuration so that no unauthorized person can reconfigure a phone with the xml services I developed.

New Member

Re: Access pin/password users CCM 6.0


We have a IPT application to change EM User PIN using the IP PHONE.

Visit for other Cisco IP Phone Applications



Re: Access pin/password users CCM 6.0

doAuthenticateUser allows you to verify both pin and password (either or.. depending on the parameters you give).. but there's no way to read out the pin/password for us regular folks.. only cisco internal apps can do that.

using updateUser you can update a user's password/pin so basically you have everything you need except pin recovery. If you need to develop a pin recovery tool (eg. for a helpdesk), you'd just give them the ability to set a new pin (or password) for the user and be done with that.. it is after all the same procedure for an IT admin when you lose the password for your domain account or some IT service your company offers its employees.