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New Member

Accessing VM only mailbox

I have a need to pull out a VM from the 3.1.4 Unity VM only installation. When I use the POP client, I am supplying the extension as the username and the phone password. I am reprompted for credentials, as it doesn't like my entries. Am I supplying the information in the right format?

3 REPLIES
New Member

Re: Accessing VM only mailbox

You need to authenticate using the windows account (alias) for the subscriber, not as the voicemail box and vm password.

New Member

Re: Accessing VM only mailbox

The alias and account are the same. What password should be used? The windows account was created via Unity.

Cisco Employee

Re: Accessing VM only mailbox

Open the Unity SA and navigate to Subscriber Templates, choose the template you used when you created the subscriber, and choose the Passwords link on the upper left corner. The NT password will be set to what ever value you have set under NT password settings.

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