Im implementing ACD feature with app-b-acd-aa-22.214.171.124.tcl and app-b-acd-126.96.36.199.tcl scripts. When I run it on a 12.4-6T IOS (CME 3.4) it works perfect. I recently upgraded to 12.4 XC IOS (CME 4.0) and the service stop working. The symptom is this:
When I press an option that points to a aa-hunt , the call is inmediately disconnected from the caller point of view but the call stays internally in a queue until timeout expires. That represent a major problem besides the obvius , and is that the fxo on the router stays seized and after a few minutes of customers calls , all fxo gets seized.
Does anyone can help me on how to correct the script
To declare a Cisco Unified CME B-ACD menu number and associate it with the pilot number of an ephone hunt group, use the param aa-hunt command in application-parameter configuration mode. To remove the menu number and the ephone hunt group pilot number, use the no form of this command.
param aa-huntmenu-number pilot-number
no param aa-huntmenu-number pilot-number
Introduced in this IOS
This command was introduced to replace the call application voice aa-hunt command.
This command is used with Cisco Unified CME Basic Automatic Call Distribution and Auto-Attendant (B-ACD) service. It is configured under the service command for the call-queue script.
Up to ten aa-hunt menu options, or hunt groups, are allowed per call-queue service. You can use any of the allowable numbers in any order.
This command associates a menu option with the pilot number of an ephone hunt group. When a caller presses the digit of a menu option that has been associated with an ephone hunt group using this command, the call is routed to the pilot number of the hunt group.
Menu options for B-ACD services can be set up in many ways. For more information, see the Cisco Unified CallManager Express B-ACD and Tcl Call-Handling Applications document for your release.
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