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New Member

ACD and AA error in CME 4.0

Hi,

Im implementing ACD feature with app-b-acd-aa-2.1.0.0.tcl and app-b-acd-2.1.0.0.tcl scripts. When I run it on a 12.4-6T IOS (CME 3.4) it works perfect. I recently upgraded to 12.4 XC IOS (CME 4.0) and the service stop working. The symptom is this:

When I press an option that points to a aa-hunt , the call is inmediately disconnected from the caller point of view but the call stays internally in a queue until timeout expires. That represent a major problem besides the obvius , and is that the fxo on the router stays seized and after a few minutes of customers calls , all fxo gets seized.

Does anyone can help me on how to correct the script

thanks

I have several debugs attached

1 ACCEPTED SOLUTION

Accepted Solutions
Green

Re: ACD and AA error in CME 4.0

Hi Luis,

Im using this image:

System image file is "flash:c2800nm-adventerprisek9-mz.124-9.T.bin"

AVVID5#sh telephony-service

CONFIG (Version=4.0(0))

=====================

Version 4.0(0)

And works good, I attach my config hopefully can help u, if not I would open a case with CCME team to go deeper.

HTH

application

service queue flash:app-b-acd-2.1.0.0.tcl

param call-retry-timer 15

paramspace english index 1

param service-name queue

param queue-len 10

paramspace english language en

param second-greeting-time 60

param queue-manager-debugs 1

param max-time-vm-retry 2

param max-time-call-retry 600

param voice-mail 4999

paramspace english location flash:

param aa-hunt1 4010

param max-extension-length 4

param aa-pilot 4000

param aa-hunt2 4020

param number-of-hunt-grps 3

param dial-by-extension-option 3

param handoff-string aa

param welcome-prompt flash:en_bacd_welcome.au

!

service load aa

!

service aa flash:app-b-acd-aa-2.1.0.0.tcl

param aa-hunt2 4020

paramspace english index 1

param number-of-hunt-grps 3

param dial-by-extension-option 3

param handoff-string aa

paramspace english language en

param max-time-vm-retry 2

param aa-hunt1 4010

param max-extension-length 4

param aa-pilot 4000

paramspace english location flash:

param second-greeting-time 60

param welcome-prompt flash:en_bacd_welcome.au

param call-retry-timer 15

param max-time-call-retry 600

param voice-mail 4999

param service-name queue

!

dial-peer voice 4000 voip

corlist outgoing MANAGER

description AA Application

service aa

destination-pattern 4000

voice-class codec 1

session target ipv4:192.168.100.105

incoming called-number 4000

no vad

sh flash:

16 18346 Jul 14 2006 17:30:54 -06:00 app-b-acd-2.1.0.0.ReadMe

17 24679 Jul 14 2006 17:30:54 -06:00 app-b-acd-2.1.0.0.tcl

18 33870 Jul 14 2006 17:30:54 -06:00 app-b-acd-aa-2.1.0.0.tcl

19 75650 Jul 14 2006 17:30:56 -06:00 en_bacd_allagentsbusy.au

20 83291 Jul 14 2006 17:30:56 -06:00 en_bacd_disconnect.au

21 63055 Jul 14 2006 17:30:56 -06:00 en_bacd_enter_dest.au

22 37952 Jul 14 2006 17:30:56 -06:00 en_bacd_invalidoption.au

23 496521 Jul 14 2006 17:30:58 -06:00 en_bacd_music_on_hold.au

24 123446 Jul 14 2006 17:31:00 -06:00 en_bacd_options_menu.au

25 42978 Jul 14 2006 17:31:00 -06:00 en_bacd_welcome.au

HTH

3 REPLIES
Hall of Fame Super Red

Re: ACD and AA error in CME 4.0

Hi Luis,

Maybe you are running into this changed command;

New command;

param aa-hunt

To declare a Cisco Unified CME B-ACD menu number and associate it with the pilot number of an ephone hunt group, use the param aa-hunt command in application-parameter configuration mode. To remove the menu number and the ephone hunt group pilot number, use the no form of this command.

param aa-huntmenu-number pilot-number

no param aa-huntmenu-number pilot-number

Introduced in this IOS

12.4(4)XC

This command was introduced to replace the call application voice aa-hunt command.

Usage Guidelines

This command is used with Cisco Unified CME Basic Automatic Call Distribution and Auto-Attendant (B-ACD) service. It is configured under the service command for the call-queue script.

Up to ten aa-hunt menu options, or hunt groups, are allowed per call-queue service. You can use any of the allowable numbers in any order.

This command associates a menu option with the pilot number of an ephone hunt group. When a caller presses the digit of a menu option that has been associated with an ephone hunt group using this command, the call is routed to the pilot number of the hunt group.

Menu options for B-ACD services can be set up in many ways. For more information, see the Cisco Unified CallManager Express B-ACD and Tcl Call-Handling Applications document for your release.

From this doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_command_reference_chapter09186a008061135e.html#wp1051322

Hope this helps!

Rob

Please remember to rate helpful posts.........

New Member

Re: ACD and AA error in CME 4.0

Hi Rob, thanks for your response , but i am in fact using the new command "param aa-hunt"

and it is not working.

Thanks for the advice.

Regards

Luis Enrique

Green

Re: ACD and AA error in CME 4.0

Hi Luis,

Im using this image:

System image file is "flash:c2800nm-adventerprisek9-mz.124-9.T.bin"

AVVID5#sh telephony-service

CONFIG (Version=4.0(0))

=====================

Version 4.0(0)

And works good, I attach my config hopefully can help u, if not I would open a case with CCME team to go deeper.

HTH

application

service queue flash:app-b-acd-2.1.0.0.tcl

param call-retry-timer 15

paramspace english index 1

param service-name queue

param queue-len 10

paramspace english language en

param second-greeting-time 60

param queue-manager-debugs 1

param max-time-vm-retry 2

param max-time-call-retry 600

param voice-mail 4999

paramspace english location flash:

param aa-hunt1 4010

param max-extension-length 4

param aa-pilot 4000

param aa-hunt2 4020

param number-of-hunt-grps 3

param dial-by-extension-option 3

param handoff-string aa

param welcome-prompt flash:en_bacd_welcome.au

!

service load aa

!

service aa flash:app-b-acd-aa-2.1.0.0.tcl

param aa-hunt2 4020

paramspace english index 1

param number-of-hunt-grps 3

param dial-by-extension-option 3

param handoff-string aa

paramspace english language en

param max-time-vm-retry 2

param aa-hunt1 4010

param max-extension-length 4

param aa-pilot 4000

paramspace english location flash:

param second-greeting-time 60

param welcome-prompt flash:en_bacd_welcome.au

param call-retry-timer 15

param max-time-call-retry 600

param voice-mail 4999

param service-name queue

!

dial-peer voice 4000 voip

corlist outgoing MANAGER

description AA Application

service aa

destination-pattern 4000

voice-class codec 1

session target ipv4:192.168.100.105

incoming called-number 4000

no vad

sh flash:

16 18346 Jul 14 2006 17:30:54 -06:00 app-b-acd-2.1.0.0.ReadMe

17 24679 Jul 14 2006 17:30:54 -06:00 app-b-acd-2.1.0.0.tcl

18 33870 Jul 14 2006 17:30:54 -06:00 app-b-acd-aa-2.1.0.0.tcl

19 75650 Jul 14 2006 17:30:56 -06:00 en_bacd_allagentsbusy.au

20 83291 Jul 14 2006 17:30:56 -06:00 en_bacd_disconnect.au

21 63055 Jul 14 2006 17:30:56 -06:00 en_bacd_enter_dest.au

22 37952 Jul 14 2006 17:30:56 -06:00 en_bacd_invalidoption.au

23 496521 Jul 14 2006 17:30:58 -06:00 en_bacd_music_on_hold.au

24 123446 Jul 14 2006 17:31:00 -06:00 en_bacd_options_menu.au

25 42978 Jul 14 2006 17:31:00 -06:00 en_bacd_welcome.au

HTH

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