AD Add User "Timeout" Problem

[mslaga]

I have an issue that appears to be a timeout problem.<br><br>This is Exchange 2000/AD directory. In Unity, when I go to add a user in the SA (the +), I get the following error message in the IE pop-up window probably 50% of the time:<br><br>Error Type:<br>Active Server Pages, ASP 0113 (0x80004005)<br>The maximum amount of time for a script to execute was exceeded. You can change this limit by specifying a new value for the property Server.ScriptTimeout or by changing the value in the IIS administration tools.<br>/Web/SA/BodyAsp/SubsAddPopBody.asp<br><br>Any ideas?<br><br><br><br><br>Matt Slaga <img src="/images/icons/wink.gif"><br>Dimension Data US<br><font color=red>MCNE</font color=red>, <font color=blue>MCSE2k Charter Member</font color=blue>, <font color=purple>CCIE #8629, Unity Systems Engineer #88519</font color=purple>

[#2]

yeah, this is a known issue that'll crop up if you have a bunch of Exchange servers in your system or lots of storage groups (or both). The IDC (the guy that abstract the directory for the SA folks) isn't terribly efficient about how it populates the list of users/servers/storage groups offered for adding new users and importing existing ones and it can take longer than the default IIS timeout to get this data.

The IDC is being overhauled for the 4.0 release but in the meantime your only option here is to extend the timeout for the SA. You can do this in IIS admin console. Select the SAWeb node and hit "properties". On the virtual directory tab hit the "configuration" button. On the "app options" tab there's an "ASP Script Timeout" value there that should default to 90 seconds... crank this value up a bit to see if you can get in under the radar.


Jeff Lindborg
Unity Technical Lead/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

[mslaga]

They do have a large number of message stores. One server has 20 all by itself.

I cranked up the timeout value to 2 minutes and that seems to have relieved the timeouts I was getting before. It's just painfully slow to add users. Even the import tool takes 20 minutes to load up the user list.

Matt Slaga
Dimension Data US
MCNE, MCSE2k Charter Member, CCIE #8629, Unity Systems Engineer #88519

[#4]

Yup, the import tool uses the IDC as well. That's why it also takes long.

Steve Olivier
Software Engineer
Cisco Systems

[mslaga]

As it turns out, 2 minutes was not enough. I still got the timeout on occasion. I had to increase it to 4 minutes. I even got the timeout when it was set to 3 minutes.

Matt Slaga
Dimension Data US
MCNE, MCSE2k Charter Member, CCIE #8629, Unity Systems Engineer #88519

[mslaga]

Okay. Now there is a problem. Even with the setting to 4 minutes, it is still timing out.

Matt Slaga
Dimension Data US
MCNE, MCSE2k Charter Member, CCIE #8629, Unity Systems Engineer #88519