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New Member

add a gateway to ccm

I'm trying to add a gateway to ccm but the drop-down box of "Device Protocol" is always empty, why?!

2 ACCEPTED SOLUTIONS

Accepted Solutions
Super Bronze

Re: add a gateway to ccm

Are you running Internet Explorer directly on the CCM server? If not, try RDP to the server, then run IE there.

This just rules out any little java niggles you often get from other PCs...

Regards

Aaron

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

Re: add a gateway to ccm

Cinzia,

What Aaron was stating earlier is more than likely the issue, depending on the Java version CCM admin can be flakey. When he was referring to RDP he was talking about MS remote desktop. Remote control to the Pub via RDP or VNC (another remote application that comes with CCM) and try the HTTP request there.

Also if you are trying to add the gateway via the router type, that isn't the way you add a H323 gateway. There is an exact option for H323 gateway then the protocol type lists as h225.

Please rate any helpful posts

Thanks

Fred

4 REPLIES
Super Bronze

Re: add a gateway to ccm

Are you running Internet Explorer directly on the CCM server? If not, try RDP to the server, then run IE there.

This just rules out any little java niggles you often get from other PCs...

Regards

Aaron

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
Blue

Re: add a gateway to ccm

what type of gateway are you attempting to add?

h323? mgcp? other...?

what version of ccm? what sr?

more info may help us be able to help you better.

New Member

Re: add a gateway to ccm

The CCM version is a 4.1(3)

The gateway I'm trying to add is h323, but the drop-down box of "Device Protocol" is always empty so I cannot add nothing....

What do you mean about RDP?!

Thanks a lot

Best Regards

CS

Re: add a gateway to ccm

Cinzia,

What Aaron was stating earlier is more than likely the issue, depending on the Java version CCM admin can be flakey. When he was referring to RDP he was talking about MS remote desktop. Remote control to the Pub via RDP or VNC (another remote application that comes with CCM) and try the HTTP request there.

Also if you are trying to add the gateway via the router type, that isn't the way you add a H323 gateway. There is an exact option for H323 gateway then the protocol type lists as h225.

Please rate any helpful posts

Thanks

Fred

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