Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Add name to External number based on Caller ID

Is it possible in CUCM 5.1 to add a name to an external number based on their Caller ID?

6 REPLIES
Cisco Employee

Re: Add name to External number based on Caller ID

Hi!

This is info you get from the TELCO. Not sure what type of GW you have, but you can check this link, you'll need MGCP for that.

http://www.ciscotaccc.com/kaidara-advisor/voice/showcase?case=K14016668

Regards,

Teresa.

Regards, Tere. If you find this post helpful, please rate! :)
Hall of Fame Super Gold

Re: Add name to External number based on Caller ID

Do you have PRI? H.323 or MGCP ?

New Member

Re: Add name to External number based on Caller ID

We have a pri and running H323.

Cisco Employee

Re: Add name to External number based on Caller ID

With Cisco CallManager, the caller name is not displayed on IP phones in an inbound call from an H.323 gateway even if facility IE is available. Since Facility IE and Display IE are provided by the Telco we won't be able

to modify the changes for this. You can get in touch with your Telco and

inquire if they can provide you the Display IE instead of Facility IE.

Alternatively you can use MGCP gateways as well.

Regards,

Tere.

Regards, Tere. If you find this post helpful, please rate! :)
Hall of Fame Super Gold

Re: Add name to External number based on Caller ID

Please take "debug isdn q931" with "term mon" to see if and how the calling name is delivered by telco.

Bronze

Re: Add name to External number based on Caller ID

Have you tried looking at this product to see if ot is what you are looking for. Not supported by Cisco but can be effective

http://www.myvoipsource.org/tools/calltracer/

Paul

308
Views
0
Helpful
6
Replies