09-12-2008 11:59 AM - edited 03-13-2019 05:39 PM
We have a user who has a 7961 who only is able to choose from about 3 ring tones, while the rest of the users can chose from Many ring tones.
Where do i update this so that she can chose from all the same ring tones as everyone else?
09-12-2008 12:25 PM
Is she on the same firmware as everyone else?
09-13-2008 06:22 PM
CM or CME? If CME, do a factory reset on the phone. Also, go under telephony-services and do a no create-cnf files then create-cnf files. If CM, do a factory reset.
09-13-2008 08:15 PM
We are on CM 6.0. I'm positive her phone has been reset and she has the current firmware as all the other phones. I will double check and also do the idea presented here.
09-15-2008 06:34 AM
How do you do a factory reset? Is that different from resetting.
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