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add skills to user for hunt group or call Q

I just took over our phone system and don't know where to look for most stuff. This should be some easy points for someone. I am running callmanger 4.2 and Cisco Unity Connection version: 1.2(1)

I have a Call Q with extension 8951, i need to add 2 users to it. I do not know where to go for it in Callmanager or Unity. I thought i just goto the persons extension then add skills to the person having to do with the call q. Or do i do it the other way around and add the person to the Q?

Any help would be great.

1 ACCEPTED SOLUTION

Accepted Solutions

Re: add skills to user for hunt group or call Q

Take a look at the CRS Administration Guide below. Specifically, see the following sections:

Provisioning Cisco IPCC Express -> Configuring Callmanager for IPCC Express

Provisioning Cisco IPCC Express -> Configuring Agents

http://www.cisco.com/application/pdf/en/us/guest/products/ps6488/c1067/ccmigration_09186a00804a277a.pdf

Hope this helps. If so, please rate the post.

Brandon

3 REPLIES

Re: add skills to user for hunt group or call Q

It depends on how this is setup. If you are queuing calls, is it possible that you're also running IPCC Express? This could be coresident with Callmanager or on another server. Can you go to http:///appadmin and get a login screen?

Brandon

New Member

Re: add skills to user for hunt group or call Q

yes, that i show it is set up, i just need to know how to add/subract people to q's

Re: add skills to user for hunt group or call Q

Take a look at the CRS Administration Guide below. Specifically, see the following sections:

Provisioning Cisco IPCC Express -> Configuring Callmanager for IPCC Express

Provisioning Cisco IPCC Express -> Configuring Agents

http://www.cisco.com/application/pdf/en/us/guest/products/ps6488/c1067/ccmigration_09186a00804a277a.pdf

Hope this helps. If so, please rate the post.

Brandon

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