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Adding a new audio source?

Hello,

I'm trying to change the "on-hold" music for one of our customers. All I'm trying to do is change the default music from the "opus" wav file to a .wav file of my choice. In reading the docs, I see that the audio conversion is supposed to take place automatically, once you drop a file into the folder C:\cisco\DropMOHAudioSourceFilesHere, but that folder doesn't exist on the call manager server, or the unity box. Is there a way to define this directory manually, or some other way to convert the .wav file into something the call manager can use?

Thanks in advance,

Keith

1 REPLY
New Member

Re: Adding a new audio source?

Hi Keith,

That directory SHOULD EXIST on the Call Manager. The documentation is very explicit and I found it to be right on the money when I was changing our on-hold music source. Maybe you should install the latest service pack for Call Manager.

You can try specifying it manually (thru the normal Windows Method) but seeing that Call Manager works on the file automatically to convert into forms for the different codecs, I'm not sure it will work.

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