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New Member

Adding CTI Route Point to Shared Line 7960 Error

I am trying to add a CTI Route Point to a Shared Line 7960 phone. When I click the Save Button after added the CTI Route Point I recieve the error message "Update failed. Shared Line feature is not supported". What am I doing wrong? I have Call Manager 6.1.3.

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Adding CTI Route Point to Shared Line 7960 Error

The message you're receiving has the answer:

Shared Line feature is not supported

You CANNOT configure shared lines with CTI route points

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
4 REPLIES
Cisco Employee

Re: Adding CTI Route Point to Shared Line 7960 Error

The message you're receiving has the answer:

Shared Line feature is not supported

You CANNOT configure shared lines with CTI route points

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Adding CTI Route Point to Shared Line 7960 Error

What would be the best way:

I have UCCX sending after hours to the closed VM CTI route point with DN set to go to VM.

I need to have a user be able to see when there is a VM in this mail box (via indicator on phone).

If I cannot add the shared line to the phone how will the user be able to tell when there is a voice mail in this box?

What is the best way to go about this anyways, if you need to have a user check a CTI route point VM? Or is there a better way to accomplish this other then the CTI route point.

Adding CTI Route Point to Shared Line 7960 Error

Hey,

I also have this error when I sync from CUEAC with CUCM,

I understand that I cannot have shared line, but.. it will sound weird ... I would like to fix that but I dont unserstand where is the shared line :

the sync say :

76000 Queue Location Error 117 Shared Line feature is not supported.

If I go in cucm, route plan report, I see 76000,  I go in the dependency but there is only one CTI Route point..

i dont know what to fix.. ?

thanks

Adding CTI Route Point to Shared Line 7960 Error

ok,

It was because the CTI port was allready created, so I just manually deletet it in cucm and its now aible to create it.

regards,

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