Adding Service Monitor to CUOM

[BRANDON PORTER]

We have Cisco Unified Operations Manager 2.1.0 installed with Cisco Unified Service Monitor 2.1.0 installed on the same server.

I show this licensing info:

OM Premium 2.0 5009 Purchased

SM 2.0 5000 Purchased

Within Service Monitor I added CUOM Server as trap receiver, but when I go to CUOM Administration - Service Quality Settings all I see is the Events Settings option. I don't see a link to add the Service Monitor to the CUOM.

I inherited this installation, could an option have been missed during initial installation of CUOM?

[vkapoor5 · Accepted solution]

Operations Manager installs Service Monitor as well. Since you have Operations Manager 2.0.1, the Service Monitor 2.0.1 should be already present on the box. You will need to install the license for Service Monitor to use the Service Monitor functionality.

http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_ip_communications_operations_manager/1.0/user/guide/cfgBasic.html#wp1115780

[BRANDON PORTER]

I figured this was something related to the SM license file. I ended up opening a case on the issue with TAC and it turns out there might be something wrong with the SM license we installed some time ago (no vendor string?). TAC is sending us a new license which should take care of our issue. Thanks for the input.