We want to do a vector on our Avaya where after the call is in que 5 mins we will do an adjunct route. The script will then determine if the user has dialed in and activated a global variable to send calls to an alternate site (they will do this when short staffed or snow storm). If there is an "emergency" we will return vdn that will transfer call to another site. The question I have is when things are normal how can I end the adjunct and just return to my original vector steps back in Avaya. Same idea as ending the converse step in Avaya. Or do I have no alternative but to return a vdn to the switch PG to keep the call in que in another vector? This will mess up call reports on Avaya CMS however. Any ideas welcome.....Happy Holidays to all !!
Simple, there are two solutions that come to mind immediately:
1. Do all of this within the vector. Don't do an adjunct to the PG, just perform a check on the "emergency" skill within the same vector (if that is how they are activating the global variable).
2. If the global variable is activated some other way then perform the adjunct route after 5 minutes, and if the global variable hasn't been activated then instruct the ICM script to do nothing. If the ICM doesn't return anything back to the PG, then the next step in the vector will execute. Have the ICM script only return a VDN if the variable has been set. You could do something like this:
"Adjunct Routing Link #####" [Route Request to the PG (A Side)]
"Adjunct Routing Link #####" [Route Request to the PG (B Side), if applicable]
"Wait X seconds hearing music" [Wait X seconds for a response from the ICM]
"goto step X if unconditionally" [Continue holding and execute more vector steps]
CMS reporting will not be impacted. The caller is still queued while the adjunct is being performed and will not lose their place in the queue line if the vector continues after the adjunct route.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.