Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Administrative Reporting Tool

I'm having trouble with retrieving CDR's. The SQL server password is ok. When the ART scheduler runs, I receive this error in the error log:

Database Access Error. Perform the following checks 1. Database server is running. 2. Check that a DSN of the name specifed in the url field of C:\ciscowebs\art\art.ini exists. If the DSN does not exist, create a DSN with the name in c:\ciscowebs\art\art.ini which points to the server where the art database exists. Test the ART DSN to verify that there are no connection problems. 3. Check that a database of the name specified in the database field of C:\ciscowebs\art\art.ini exists on the server to which the DSN points. If these are not the same, change the database field in C:\ciscowebs\art\art.ini to the database name.

Any help would be great.

1 REPLY
New Member

Re: Administrative Reporting Tool

Hi,

Try installing the patch for the ART you are using. If your ART version is 1.1, there's a patch for that. I had encounter some problem with my ART but after installing the patch, the problem was gone.

Regards,

Sherwin

114
Views
0
Helpful
1
Replies