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New Member

Administrator Account on CCM 3.1

On a CCM 3.1, can the local administrator account password be changed? Is the password embedded anywhere in the software or services that would need to be changed or is just changing the password in the normal way, i.e. under Computer Management, enough?

4 REPLIES
New Member

Re: Administrator Account on CCM 3.1

Hi

Here is the procedure to do it:

Changing Passwords for CCMAdmin and SQLSvc Accounts

The Cisco CallManager Release 3.1 installation creates two user accounts: CCMAdmin and SQLSvc. At installation, each user account receives a unique and secure default password. If you want, you may change these passwords after the installation.

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Caution Make sure you set the same password for all the CCMAdmin accounts and the same password for all the SQLSvc accounts for each server in the cluster.

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CCMAdmin

The CCMAdmin user provides a common administrator login account for all Cisco CallManagers in the cluster. For example, if you are logged in as CCMAdmin, you can view all the services in all the servers in the cluster in one Control Center window. To have access to all servers in the cluster simultaneously, you must ensure the password for CCMAdmin is identical on every server in the cluster.

To change the CCMAdmin password, perform the following steps:

Procedure

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Step 1 Choose Start > Programs > Administrative Tools > Computer Management.

Step 2 Choose the Users folder located in the following path: System Tools/Local Users & Groups. The users display in the main window.

Step 3 Right-click on CCMAdmin and choose Set Password.

Step 4 Enter the new password in the New Password and Confirm Password fields and click OK.

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SQLSvc

Only the Microsoft SQL Server service can use the SQLSvc account. The server uses it as the core account for server-to-server interaction by the Cisco CallManager system. For the service to function properly, ensure the password for the SQLSvc account is identical on all servers in the cluster.

The default SQLSvc password that is set up during installation provides an encrypted password that is unique to the cluster. This identical password applies on all servers in the cluster. If you change the password, make sure that the passwords are identical on all servers in the cluster.

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Caution Each time that you upgrade Cisco CallManager, the SQLSvc passwords reset to the original default. To retain your custom password, you must change the passwords again on all servers in the cluster after each upgrade.

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Perform the following steps to change the SQLSvc password:

Procedure

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Step 1 Choose Start > Programs > Administrative Tools > Computer Management.

Step 2 Choose the Users folder located in the following path: System Tools/Local Users & Groups. The users display in the main window.

Step 3 Right-click SQLSvc and choose Set Password.

Step 4 In the New Password and Confirm Password fields, enter the new password and click OK.

Step 5 A window confirms that the password changed successfully. Click OK.

Step 6 Click the Services icon located in Services and Applications. The services display in the main window.

Step 7 Right-click MSSQLServer and choose Properties.

Step 8 Click the Log On tab.

Step 9 In the Password and Confirm Password fields, enter the same password that you entered in Step 4 and click OK.

Step 10 Right-click SQLServerAgent and choose Properties.

Step 11 Click the Log On tab.

Step 12 In the Password and Confirm Password fields, enter the same password that you entered in Step 4 and click OK.

Step 13 Right-click stiBack for Cisco IP Telephony Applications and choose Properties.

Step 14 Click the Log On tab.

Step 15 In the Password and Confirm Password fields, enter the same password that you entered in Step 4 and click OK.

Step 16 For the password changes to take affect, stop and start the following services: MSSQLServer, SQLServerAgent, and stiBack for Cisco IP Telephony Applications. Refer to the latest version of the Cisco CallManager Serviceability Administration Guide for information on how to perform this task.

Step 17 Close the Computer Management window.

Step 18 Choose Start > Programs > Administrative Tools > Component Services.

Step 19 Choose the COM+Applications folder located in the following path: Component Services/Computers/My Computer. The applications display in the main window.

Step 20 Right-click DBL and choose Properties.

Step 21 Click the Identity tab.

Step 22 In the New Password and Confirm Password fields, enter the same password that you entered in Step 4 and click OK.

Step 23 Right-click DBL and choose Shut Down.

Step 24 Right-click DBL and choose Start.

Step 25 Close the Computer Services window.

Also verify that no other services in the Control Panel on the CallManager have Logon as ./SQLsvc or ./Administrator. It you find any other service like this , change the passwords for those services as well.

Hope this helps.

Ranjani

New Member

Re: Administrator Account on CCM 3.1

Thanks Ranjani

I just looked on our Call Managers, which we have 2 for each site, and there is no CCMAdmin Account. There is only the local Administrator account and the two SQL accounts (SQLSvc and SQLAgentCmdExec). We always use the administrator account to log in with and do all changes.

New Member

Re: Administrator Account on CCM 3.1

Randy ,

The CCMAdmin account in your case then is the local admin account. This is true in amost all sites with CAllManager. Change the password for the Local Administrator Account using Computer Management and then proceed on to make the changes for the SQL Svc account as described in previous post. By default when CCM is installed the passwords for the administrator and the SQLsvc account are the same, and have to be maintained so. I think the other services that have Logon as SQLsVc are :

Cisco TFTP

Cisco MOH audio Translator

MSSQLserver

MSSQL server agent

Hope this helps

Ranjani

New Member

Re: Administrator Account on CCM 3.1

Thanks again.

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