Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
wc
Community Member

Adminstrative Reporting Tool (ART) for Call Manager

I am using Call Manager version 3.1(3a) with ART version 1.1(1). The system returns the error code "10011" when I tried to send the report generated by the system to me. Aything wrong ? I have already configurated the mail parameter of the ART. Should I need to configure anything else before the mail function work.

6 REPLIES

Re: Adminstrative Reporting Tool (ART) for Call Manager

Since there has been no response to your post, it appears to be either too complex or too rare an issue for other forum members to assist you. If you don't get a suitable response to your post, you may wish to review our resources at the online Technical Assistance Center (http://www.cisco.com/tac) or speak with a TAC engineer. You can open a TAC case online at http://www.cisco.com/tac/caseopen

If anyone else in the forum has some advice, please reply to this thread.

Thank you for posting.

Community Member

Re: Adminstrative Reporting Tool (ART) for Call Manager

Hi

I have the same problem. I am wondering did you find the solution?

Bye

Community Member

Re: Adminstrative Reporting Tool (ART) for Call Manager

I'm still fighting this for PDF reports, but the email issue I solved like this: read the help file, which gives details of what the parameters really mean. In this case, ALL parameters on this page have to do with the SMTP mail server, NOT the Call Manager. It's kind of like setting up as POP3 account...

Hope this helps!

Community Member

Re: Adminstrative Reporting Tool (ART) for Call Manager

I installed ART y'day and could not find any info on first time userID/password. Do you which username/password to use for first time login to ART.

TIA!

Silver

Re: Adminstrative Reporting Tool (ART) for Call Manager

First time you use admin/admin for login, then you can grant admin rights to the users..

Community Member

Re: Adminstrative Reporting Tool (ART) for Call Manager

I got it to working. Thanks for your help!

Vikas

312
Views
0
Helpful
6
Replies
CreatePlease to create content