Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Advice needed: many lines terminating to same user for multiple numbers...

In our situation, there are many numbers that can terminate into one user for many different reasons. I.E. A help line for product A, and a sales line for product B. Some users have up to 14 different numbers that they will be responsible for. It is a CCM 4.2 envorionment, with unity unified msg. The user needs to be able to differentiate between the called numbers. Aside from using multiple lines on a sidecar 7914, is there an alternate solution for changing the appearance of the called number? Would forwarded route points be able to pass calling and called line information via the 7960 screen?

Thank you.

1 REPLY

Re: Advice needed: many lines terminating to same user for multi

95
Views
5
Helpful
1
Replies