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Community Member

After message action

I am trying to change the after message from the "say goodbye" to differernt call handler. Everytime I change it, it reverts right back to the "say goodbye"

Jeremy land

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: After message action

If you're in a jam, however, you might consider using the Audio Text Manager to set the after message actions on your subscribers/handlers directly instead of the SA - this can get you from A to B until you can get the hotfix applied.

You can get the latest ATM version here:

http://www.ciscounitytools.com/APP_AudioTextManager.htm

5 REPLIES
Cisco Employee

Re: After message action

Version of Unity?

does this do this for all after message actions on all subscribers and handlers or is this on a particular object?

Any errors in the applicaiton event log when this happens?

Can you change it to other actions and it sticks or is it just when you select another call handler to go to?

Community Member

Re: After message action

We are using Build Number 3.1(5) and AvCsMgr.exe is 3.1.4.55. This happens on all subscribers and there are no errors in the log.

Jeremy land

Cisco Employee

Re: After message action

There is a defect that is fixed in a 3.1(5) Hotfix 5, you can contact TAC for the fix.

For more information see the defect via Bug Navigator at

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCdy41298&Submit=Search

Cisco Employee

Re: After message action

If you're in a jam, however, you might consider using the Audio Text Manager to set the after message actions on your subscribers/handlers directly instead of the SA - this can get you from A to B until you can get the hotfix applied.

You can get the latest ATM version here:

http://www.ciscounitytools.com/APP_AudioTextManager.htm

Community Member

Re: After message action

I just used AudioTextManager and it works like a champ. I downloaded the tool and watched the video last week, but did not think to use it here. Thanks for your help and i love your site answermonkey.net.

Jeremy land

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