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Agent Desktop + screen pop application

Hello,

Well, I would like to make an IPCC. An agent, has in his desktop :

- An Agent Desktop Application

- A screen pop application (the one in the samples of CTIToolkit, written in html, with an ActiveX control of a CTIClient).

The problem, is that I didn't succeed in integrated, both, the agent desktop and the screen pop.

I've tryed many configurations, but without results.

Could you help me? Thank you.

1 REPLY
Bronze

Re: Agent Desktop + screen pop application

Here are some related links:

IP Contact Center Laboratory Guide

http://www.cisco.com/univercd/cc/td/doc/product/icm/icm46/ipcc/labgd462/

Cisco ICM Software Release 4.6.2 IP Contact Center Administrator Guide

http://www.cisco.com/univercd/cc/td/doc/product/icm/icm46/ipcc/ipccadmn.pdf

Hope this helps.

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