I have a problem where my agent desktops are automatically switching to "not ready" for no reason. The agent has not missed a call and there are no calls in queue. All the agents who are logged in are in a ready state, and then all of a suddent they switch to a "not ready" state. has anyone run into this before?
Re: Agent Desktops automatically going to "not ready"
10 agents. CCM 3.3 CRA 3.0(3a). It appears to happen when a new call comes into the queue, All the agents who are in a "ready" state go to a "not ready" state. This doesn't happen when every new incoming call, I have been unable to nail down a pattern to this. Have you run into a similar situation before?
Apply the service pack and see if problem occurs. If still problem persists, please open a TAC case and traces are needed are MIVR with debug levels SS_TEL, SS_RM,SS_RMCM,SS_CM along with agent.dbg traces with debug level set to 204. Please provide the traces with time problem occurred and agent that had problem along with problem description.
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
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