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agent going not-ready during ICD call

We are using CRS 3.1.1 standard. When routing calls into the ICD route-points via Unity caller input options, everything works normal. When routing calls into route-points via a CRS IVR script, agents will answer the call and during the call, the agent will go not-ready. Once the call is terminated, the agent will continue to stay not-ready until they go ready again. Is there something in the main CRS IVR script that would be causing this to happen?

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Re: agent going not-ready during ICD call

Could you check your Resource settings in AppAdmin and make sure that Automatic Available is enabled? Also, check in your CSQ and verify that Automatic Work is disabled.

Rick

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