Re: Agent login to Cisco Agent Desktop server information
Is this question related to IPCC or ICD? For IPCC, you have agent id configured in ICM and that gets tied to agent intrument when they make a login request. Now this agent instrument events/ report comes to ICM PG from Call Manager. It is done by JTAPI connection between CM and PG. You configure PGUser in CM and associate device tied to DN used by agent to this PG User.,
For ICD, it is same and you associate Agent DN to RM User. So, events come from CTI Manager on CM to CRS.
You can configure PG/ CRS to subscribers (if multiple) or point to pub for connection with CTI Manager.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...