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Agent phone line config

I have a client that wants to have only one line configured per agent phone. This way all IPCC calls and agent personal calls will come in on the same line. I recall reading somewhere (a long time ago and of course I cannot find it now) that IPCC lines cannot have call waiting enabled, have any kind of forwarding, and not be set for voicemail.

Have these requirements changed any? This will be a CM40 and ICD 3.5 deployment.

1 REPLY
Blue

Re: Agent phone line config

This was changed in CRS 3.1. Taken from the CRS 3.1 release notes:

"ICD agent line forwarding — When call forwarding for an ICD extension is turned on, non-ICD calls will be forwarded. ICD calls will be pulled back to the queue (not forwarded) and the agent will go to Not Ready state."

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_release_note09186a00801c9c03.html#1106226

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