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New Member

Agent State Trace Table Reporting.

Can anybody explain me why there is always more than one entries for LoggedIn AgentState ?? though Logged off is always one.

Inder Singh

2 REPLIES
Silver

Re: Agent State Trace Table Reporting.

Hi,

When an agent logs in there are two state changes.

1. login state.

2. Not ready state.

Hence there are two entries for LoggedIn agent state.

Regards

Yogi

New Member

Re: Agent State Trace Table Reporting.

I got solution!! It was because of agent is logging into diffrent skillgroup but while logging off it get logoff from all together.

Regards,

Inder Singh

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