Agent stuck in reserved state after transfer to non CRA ext.
Agent will receive call from CSQ, then will transfer to a non CRA ext and hang up, the call will remain in the CSQ statistics until the call is complete. The agents phone will be in a reserved state until call is completed, caller hangs up.
Somehow the call is not terminating from the agent, anyone have any ideas?
Re: Agent stuck in reserved state after transfer to non CRA ext.
From the agents phone. I moved the ICD line off the primary line to a third line and so far its working correctly. It was my understanding that using the primary line should not have caused this but it didn't like something.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.