I'm trying to use the agentcfg utility within ICM to change the names of the auto-configured agents but am getting errors. Has anyone had the same issues or used this utility before. I've read the administrators guide for 4.1.5 and have the data source file (tab delimited text file) in the format as indicated but haven't had success.
Thanks for the info. Actually, the ICM Configuration Guide is the original format that I used to load the agent configuration data in. It turns out that format that the guide suggests is actually inaccurate. I talked to a TAC engineer and he told me that it should be in this format:
2.1.1 Agent configuration data file
The input file should contain the list of all the agents configured on the ACD for that peripheral in the following format:
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
[toc:faq]CUCM Database Replication is an area in which Cisco customers
and partners have asked for more in-depth training in being able to
properly assess a replication problem and potentially resolve an issue
without involving TAC. This document discusse...