Having an issue that as soon as an agent hangs up the phone, they immediately get another call in the queue without wrapping up the previous call and selecting the ready button on the desktop application.
The call log shows both calls as one call.
Does anyone know why this might be happening? Would a large number of callers in the queue cause this?
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...