Is there anyway that a database lookup could be done from alphanumeric characters, such as "boz123" based on DTMF input from a caller? I know that ASR could do it, based on "say or input", but my customer isn't licensed for ASR and needs to look up accounts in a database based on letters and numbers.
Ok - I guess I'm lost on your point here. How does that help a caller input an alphanumeric account (i.e. ncgg1367) with DMTF keys? This account is something that is created online, so some accounts may NOT contain any numbers at all.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...