2 questions<br><br>1) I see that the Octel prompts are available, is the Centigram prompt set due to be added any time soon?<br><br>2) If I have a Voicemail only and a Unified messaging Unity in the same building and on the same network. Is it possible to do network messaging between them without using AMIS. The reasons the customer requested this is too long to write here but they need the Unity's set up in this way.<br><br>Thanks<br><br>
No, a Centigram prompt set/menu action mapping is not on deck as far as I know.
Voice Mail Only and Unified Messaging actually dont have any bearing on the networking capabilities at all Unified just means the user will be accessing their voice mail messages from their desk top AND the phone by storing voice mail in their existing email boxes. Voice mail only means users will not have desktop access to their messages.
What matters for networking is the directory connectivity. Its perfectly OK to install a voice mail only system into an existing Exchange environment (i.e. voice mail users get their own mailboxes created locally that are typically hidden in the address book) and have these users accessible in the larger directory (even if theyre hidden from the address book Unity can find them for addressing purposes).
You have a couple of options here. If they install the VM and UM systems into the same Exchange/AD configuration then you can do networking no problem. If they arent you can use SMTP capabilities to shuttle voice mail back and forth using blind addressing and/or Internet Subscribers setup to point to users on the other systems. You should only need to use AMIS if youre trading messages with a foreign voice mail system, never with another Unity box. The NetworkingOverview2002.doc (available on the general tools page of AnswerMonkey.net) covers the details of these options and runs some examples of how they work and its fine holiday reading for the whole family.
Thanks for the info. The only reason why I mention the Centigram prompts is because customer's seem to love them so much. The prompt set is very intuitive. it would say "press 6 or 'm' to make a message. press 7 or 'r' to reply to the message" etc etc etc. When we replace a Cenigram with a Unity this is the only complaint we seem to get. Is there a place where we can send product requests? To add this ability to the Unity would make a great product even better.
I would like to request that the Unity have the ability to have one physical extension sponser multiple mailboxes. This is most common in a college dorm scenario. The major issue here is always message waiting. The Centigram and AVT will turn a MWI light on if there is a message for anyone on that phone. and turn it off only when all messages are gone. This feature would allow the Unity to enter into this vertical market and would be huge.
Also, to make sure I understand. Could I install the Voicemail only system as another site within the orgranization and the Unified messaging Unity will naturally be another server within a site? Then the 2 systems will be able to network with each other. Do I still have to load the Unity as a domain controller? I assume this to be the case.
Thanks for the info and have a happy holiday. I will curl up with the networking doc next to a warm fire with chestnuts roasting on them.....
Yeah, I hear the conversation for system 'x' is really nice and customers love it quite a bit. The most common request is Aria since its so common in larger sites out there but I hear this for any number of other systems we run into out there. Any reduction in the change an end user has to adjust to is a good thing in general irregardless of the universal goodness of a particular conversations lay out or not. Yes, you can request this feature through your account team. The irony is the development group here worked really hard to make a conversation engine that could handle multiple subscriber conversations on a per user basis but its never been exploited just not enough resources and too many other must have projects piled on to go after it. Id love to take 3 months and 4 or 5 engineers and kick out proper subscriber conversations that emulate the top systems we run into out there but on the short term radar I dont see it happening. Hit your account team and/or GiPPERs to make sure the product folks know this is an important feature for you.
Yes, the dorm room feature is on deck (there is a product team request for this). The approach well probably be taking isnt a shared mailbox, instead it would be a special call handler that you associate up to 10 subscribers with and it automatically generates a system prompt using their voice name as such outside callers getting forwarded to Unity from the phone in the room hear To reach Stan, press 1, to reach Jeff press 2 that is automatically kept up to date based on the subscriber assignment. As such each student can have their own contact information on their own mailbox (i.e. have it ring their cell phone directly during the day), their own notification rules and get their own private message box. The group box will simply act as a redirector thats easy to maintain. A scheme where each student gets their own mailbox based on their student number and group mailboxes are associated with phones or the like is kinda what I have in mind here. The shared MWI issue is a little thornier but could be accomplished I think. Im not sure how much value there is in a single MWI that services several students, but hey
Yes, you can install a Voice Mail only system as a new server into an existing site or as its own site (Id recommend the former site connectors are a pain). I dont recommend installing Unity as a domain controller unless theres no other choice. If its the only box in town (i.e. the customer isnt using an NT network) then you have to go this route. If, however, they have a domain already in place, definitely install Unity as a member server regardless of if its a VM only or a UM configuration. Theres a lot of overhead involved with being a DC that you dont want to take on unless you have to.
Thanks for the great info. Just one quick point, the shared MWI feature seemed a little goofy to me once I first heard of it. But customer's being the little monsters they can be, they seem to like it. We have a 2 different voicemail's in 2 university's here in Ohio that has the shared MWI and the students yell everytime it malfunctions. I always find it amazing how much drama that little red light can cause or nn the case of students, the stutter dial tone. Happy Christmas!
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.