Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

alternative choice for caller

Normally when a call a busy or not answer it will be forwarded to the VM. How do we allow caller to speak to someone urgently by pressing any number which will transfer to the dept PA instead of leaving voice mail.<br><br>Can we set alternative choice for the caller when the phone is busy or not answer?<br><br>Thanks<br><br>

1 REPLY
Anonymous
N/A

Re: alternative choice for caller

You can always setup one key rules on the subscriber or call handler and record in the greeting that the user can press a key to talk to a personal assistant. The one key mappings are active for all greetings, however... there isn't a different set of one key maps for different greetings.


Jeff Lindborg
Unity Technical Lead/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

85
Views
0
Helpful
1
Replies
CreatePlease to create content