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AMIS and Unity Message Store Account questions

1) Using Unity 4.0 with a VG200 Gateway integrating with Nortel Mermail..DO you have to use H323 or can you use MGCP to get AMIS and voicemail forwarding to work . I have heard that MGCP can be used and has been used but TAC says H323 MUST be used.

2) I created a message store account to manage the message stores but must have missed a step as all services tied to this account will not start when logged in with the unityadmin account. What am I doing wrong here.

Any help would be greatly appreciated on both questions.


Re: AMIS and Unity Message Store Account questions

There isn't a hard requirement to use one protocol or another. The issue is with the transmission of DTMF tones. In early testing, H.323 gateways performed with a greater level or reliability than MGCP. The MGCP code is more mature on the gateways now so your chances for success are much greater. If MGCP works for you then go for it.

I don't follow you on number two. Have you tried using the Permissions Wizard?

Hope that helps,


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