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AMIS / IVC - When a new message sent, IVC service stops

maslaga
Level 1
Level 1

‎12-04-2002 09:57 AM - edited ‎03-12-2019 09:48 PM

I am attempting to connect Unity to CallPilot via AMIS, and am not able to get messages out of the Unity side. I am using blind addressing since the callpilot side has 2000 users. When I address a message to a remote site, I get an NDR back from the exchange server stating that 999_4122 is not reachable. Also, when a message is sent the IVC service stops and the IVC log file says nothing much. Any ideas?

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4 Replies 4

kechambe
Level 7
Level 7

‎12-04-2002 11:04 AM

I have seen a defect similar to this with the Voice Gateway for Exchange 5.5. Is this the 5.5 gateway? Which version of Unity CD did you install this Voice Gateway from?

Keith

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maslaga
Level 1
Level 1
In response to kechambe

‎12-04-2002 11:08 AM

This is exchange 5.5. The Voice Gateway was installed from the 3.1.5 CD 1.

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maslaga
Level 1
Level 1
In response to maslaga

‎12-04-2002 11:52 AM

I was able to get the IVC to stop crashing but uninstalling the IVC, reapplying Exch 5.5 SP4 and reinstalling the IVC. Although now messages almost immediately get an NDR. The customer is about to kill the pilot here and forget about IPT for a few years.

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kechambe
Level 7
Level 7
In response to maslaga

‎12-04-2002 12:08 PM

Can you post the gateway log?

Keith

0 Helpful
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