01-10-2008 02:10 PM - edited 03-13-2019 04:51 PM
Hi,
I have 1 out of several analog conference phones not working. I go off hook and get dial tone. I dial the digits and they do not seem to be transmitted because I keep getting the dial tone.
I am using a VG248.
Thansk,
Randall
01-11-2008 07:17 AM
Hi Randall,
If you switch two of the phones, working/non-working does the problem follow the phone or does it relate to the Jack/Port?
Usually when a phone "can't break dial tone" it is related to a Polarity issue. You can try changing the Line Cord on the non-working set.
Let us know,
Rob
02-06-2008 09:21 AM
Rob,
Sorry to take so long getting back to you. I was sick and this was not so hot.
Anyway, I tried a working phone and I am finding the same reuslts. I am trying to troubleshoot a fax machine with the same issue.
I'm going to have a cable guy test the lines tomorrow.
What can I look at next?
thanks,
Randall
02-06-2008 09:37 AM
Hi Randall,
No worries my friend :) Wait until the lines are tested. If the Tip/Ring are crossed and the Phone or Fax is Polarity sensitive this can be fixed by him.
Let us know,
Rob
02-06-2008 09:44 AM
Rob,
One question.
If I plug in a phone to a walljack that is connected to an unconfigured VG248 port will I get dial tone?
thanks,
Randall
02-06-2008 12:29 PM
Hi Randall,
I just tested this on one of our VG248's and you do not get dialtone.
Hope this helps!
Rob
02-06-2008 01:13 PM
Thanks. sounds more like the wiring. i'll let you know what we come up with tomorrow.
Randall
03-03-2008 02:57 PM
Rob,
I finally got this checked out. It was bad ports on the vg248. two right next to each other...go figure
Randall
03-03-2008 03:17 PM
Hi Randall,
Well there's a first for everything :) I have not ever come across this before. Did you RMA the VG248? If not, I would open up the RJ21 connector on the VG I'll bet that the problen is in this cable connector. Anyways, 5 points for posting back with your resolution. It's very helpful when people follow up like you have here.
Take care and thanks again!
Rob
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