recemptist takes a call, does not want to transfer unless person wants to take call, does the transfer, hears the start of voice mail, retrieves the call, meanwhile the voice mail user has a music on hold message in their mail box. Any way around this?
This is a problem we've seen from time to time and can be fixed just with a new method of doing this Transfer/Retrieval. When the Receptionist hears the start of the users Voicemail they need to use the "End Call" Softkey, then they will still be left with the original caller sitting on Hold and can use the "Resume" Softkey to get them back on the line. Works every time :)
SIP traces provide key information in troubleshooting SIP Trunks, SIP
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Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
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CUCM Database Replication is an area in which Cisco customers and
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