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New Member

Answer Button

Hello,

is it possible to configure some ip phones to answer a call by going off-hook and press the "answer" button and some other phones to answer a call by only go off-hook without pressing a button?

Thanks

Stefan

6 REPLIES

Re: Answer Button

Stefan,

Outright, no there isnt a configuration. Depending on the situation you can use crafty configuration to do what you need.

Example, I had secretaries with over 20 lines each on their phones (most with ringer shut off for display only). The problem they had was that anytime the phone was ringing on one of the 20 lines, even some silent ones, if they picked up the handset to make another call they answered the 1st ringing call. To alleviate this problem I set the CallManager Service parameter "Always use prime line" to True. From there on the secretary had to press answer softkey or the actually line button to answer a phone outside of his/her primary extension. Now this is a global parameter that effects every phone in the cluster. In my situation it did fix my problem, hopefully it can yours as well.

Please rate any helpful posts

Thanks

Fred

New Member

Re: Answer Button

Thanks Fred, this is a very good workaround.

Regards

Stefan

Hall of Fame Super Red

Re: Answer Button

Hi Stefan,

Fred is correct,and this is a good solution! But like (trouillard) pointed out to me recently this can be set on a user by user basis. Look at the first page of the Phone configuration down towards the bottom @ Auto Line Select

Product Specific Configuration

Disable Speakerphone

Disable Speakerphone and Headset

Forwarding Delay* ------EnabledDisabled

PC Port* ------EnabledDisabled

Settings Access* -- ---EnabledDisabledRestricted

Gratuitous ARP* ------DisabledEnabled

PC Voice VLAN Access* ------DisabledEnabled

Auto Line Select* ------DisabledEnabled

Hope this helps!

Rob

New Member

Re: Answer Button

Perfect, Rob!

Thanks

Marcus

Re: Answer Button

I feel like I need to give my points back on that one. Good that we both can vote for Rob. Never noticed that option on the phone configuration.

Hall of Fame Super Red

Re: Answer Button

Hi Fred,

No worries!! Your answers have been consistantly good since you started posting (and don't forget that you will probably only get rated on about 1 out of every 10 answers anyways) The exact same question came up a few months back and I gave the same answer as you, and then as I noted in my first reply Thomas came up with the phone by phone setting. So I learned something new that day and that is the whole point of this forum.

So don't sell yourself short, and keep on helping us all with your knowledgeable answers!

Take care.

Rob

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