Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

Any Good Contact Centre Books

Anyone come across any good Contact Centre books they would recommend?

Anybody from Cisco know if there are any plans for Ciscopress to cover this subject in the not too distant future?

There was some suggestion that Cisco would be releasing some Design Guide documents for IPCC, any news on what's happened to these?

Sam.

1 REPLY
New Member

Re: Any Good Contact Centre Books

There are a ton out there. I haven't read this one, but Bill wrote a book called 'Building a World Class Call Center' a few years ago that was very good. I expect this would be, too. You can probably get it in lots of places...

http://makeashorterlink.com/?G14123E21

89
Views
0
Helpful
1
Replies
CreatePlease to create content