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Any Restriction on No. of Agents that can Log in Simultaneously (CRS 3) ?

Hi!! Guys

Is there any restriction on the no of desktop agents that can log on to a CRS 3 server?

Does it mean that if I buy 10 agent license then my 11 agent will not be able to log in?

But am I still allowed to create more then 10 agents in the CM even though I only have license for 10 agents?

Appreciate any help or comments..

thks

2 REPLIES
Bronze

Re: Any Restriction on No. of Agents that can Log in Simultaneou

Hi

Yes,you can configure. The licensing is policed at runtime for simultaneously logged in Agents/Supervisors.

Silver

Re: Any Restriction on No. of Agents that can Log in Simultaneou

Configuration of CAD/CSD is not related to license. The licensing is policed at runtime for simultaneously logged in Agents/Supervisors.

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