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Community Member

Any way to view placed calls directory remotely?

Have a customer who whould like the ability to view the placed calls and received calls directory from a phone, remotely either via browser or XML app. Is there any way to access those directories other than on the phone itself? Other option is to query CDR database and format that but looking for something easier that could be done as a service.

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Community Member

Re: Any way to view placed calls directory remotely?

You could develop a service to log calls placed into a database for easy retrieval. This can be pushed quite easily at the end of a call using the CDR created, and into a database residing off the CCM designed for your reporting application. This would also scale when you have multiple clusters handling a large number of users in different locations.

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