You could also use the Citrix Application Gatway... they have this application called Click to Call. It's pretty click. A small client is loaded on the desktop, links to the Citrix box, which is the "hub" between the CallManager and IP phone. It matches Mac address, etc and person logged in at the PC. If the person clicks the phone number on the Web or HTML app, it will pop it up on the IP phone. The agent simple has to hit dial. You can even have it prepend "9" or something to get out on the PSTN or other access codes, depending on the digit link.
It seriously just drops right in. The Cisco Dev kit is really for hard core programmers.. I looked it for ldap directory calls and it was a pain and it's IIS.. another windows server.. blah!
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...