We are going to implement Post Routing with a Rockwell ACD, and was wondering if anyone had any experience implementing. Unfortunately I do not see and ACD Supplemental Guides for the Rockwell that may assist. I've done this before with an Aspect ACD...but this Rockwell is a new monster. Thanks for you help!
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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