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Application dial rules screen error in CM 3.3.3

I recently upgraded a customers CallManager from 3.2.2c to 3.3.3. After I completed the upgrade I was checking the pull down menus to make sure that everything was working properly until I came to Route Plan > Application Dial Rules. The screen that came up had an error message as follows:

Dial Rules Configuration

Error: Cannot access dial rules

Couldn't get dial rules: com.cisco.ma.dirdata.MADirException: UserId doesn't existDirectory Operation

failed, Other reason

Please check if the Directory service is paused or stopped

I checked all of my required services and they running normally.

Any suggestion to fix this problem would be greatly appreciated. This seems to be the only problem that I had during the upgrade.

Thanks,

1 REPLY
Silver

Re: Application dial rules screen error in CM 3.3.3

I suspect the problem may be due to the bug CSCeb52723, CSCec00220. Check the bug for more details.

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