I have a major issue whereby once ARt is installed no records get written to callDetailRecord table therfor I cant retrieve any information.
I uninstalled ART rebooted publisher and Subscriber and made a couple of phone calls then ran a SQL query against the calldetailrecord table for datetimeorigination and callingpartnumber the results once converted from UTC to EDT time they were correct.After I reinstalled ART I have the same issue agian no records being written to the table.
I have stopped the ART services and restarted rebooted still no luck.
I have a case open with the TAC though just wandering if anyone else has experienced the same issue and resolved it.
FYI, we are running into a simiar issue at a customer with 3.12c. Both CCM and ART were working fine up until a CCM reset, after which ART was unable to load CDR's into the ART database (the CDRs themselves continued to be written). CDR search would find any CDRs out there, but utilization reports found no records. This is still open, as part of another replication SQL issue, so no resolution yet.
You might try looking at the ART error and event logs if you haven't already
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