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ART 1.1 issue


Setup is like this with CCM 3.11 and ART 1.1 installed with IP phones 7960/40/10

I am adding two users and associating the phones corresponding to them .

user1: A

user2: B

I am deleting the users A & B after some days by disassociating the PHones attached to them.

I had ensured that User A & B are not even present in the LDAP of the CCM.

Now in the real time i am adding two more users and associatng the same IP phones what i had

attached to the Users A & B

user 3: Y

user 4: Z

While taking the utilisation of calls made by the users in the ART 1.1 , i am getting a report

as B [User id} , C [ User id] and the no of minutes used actually by Users Y &Z

Query is how to get the user name as Y &Z in ART database and how to remove the users A &B

permanently in the ART 1.1 database.

Any procedure to achieve wrt this welcome.


Re: ART 1.1 issue

Often times complex troubleshooting issues are best addressed in an interactive session with one of our trained technical assistance engineers. While other forum users may be able to help, it’s often difficult to do so for this type of issue.

To utilize the resources at our Technical Assistance Center, please visit and to open a case with one of our TAC engineers, visit

If anyone else in the forum has some advice, please reply to this thread.

Thank you for posting.

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