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New Member

ART (CAR) QoS shows N/A for all records

In all reports I run, the QoS info shows up as N/A. I have not modified the stock QoS parameters, so one of them HAS to be right for each call. Any ideas?

6 REPLIES
Cisco Employee

Re: ART (CAR) QoS shows N/A for all records

Have you activated CDR? By default it is disabled. Go to Service -> Service Parameters -> Cisco CallManager Services on each server and set "CdrEnabled" to "True". If you want QoS parameters also set "Call Diagnostics Enabled" to "True".

New Member

Re: ART (CAR) QoS shows N/A for all records

Both are currently set to True, and I am getting reports, just no QoS stuff.

New Member

Re: ART (CAR) QoS shows N/A for all records

what version of CM are you using? There is a bug in the gateway reporting engine in CM 3.1(2)c (and maybe other versions) that report invalid information to ART which skews the QoS results....

-Jaret

New Member

Re: ART (CAR) QoS shows N/A for all records

Check bug CSCdx41388. The CMRs are probably there, but ART can't see them. You can see them in SQL.

New Member

Re: ART (CAR) QoS shows N/A for all records

I'm using 3.2.2c . I know of other 3.2.2c installation which do not have this bug so I don't tend to think it's a version issue.

New Member

Re: ART (CAR) QoS shows N/A for all records

I'm using 3.2.2c and had the problem till I went to support patch G (spG).

After spG, CAR showed the CMRs just fine.

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