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ART/CDR Stopped Generating Reports

I think I messed up the paths for CDR recording. I installed ART on a single CCM 3.2 server. The CDR records are being collected as expected. I was able to open pre-generated reports for a two day period, now the daily/weekly reports all fail for "data file empty". I know the data is there so my reports must be looking at the wrong location. What are the default system settings for CDR path variables in CallManager so I can try again?


Re: ART/CDR Stopped Generating Reports

Since there has been no response to your post, it appears to be either too complex or too rare an issue for other forum members to assist you. If you don't get a suitable response to your post, you may wish to review our resources at the online Technical Assistance Center ( or speak with a TAC engineer. You can open a TAC case online at

If anyone else in the forum has some advice, please reply to this thread.

Thank you for posting.

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