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Community Member

ART For Call Manager

Hi ,

Can somebody tell me ,how to get reports for the Hard Phones using Administrative Reporting Tool ?

Rgds,

Raj

1 REPLY
Community Member

Re: ART For Call Manager

Never heard of "Hard Phones". ART is designed to handle calls placed from Skinny devices that Call Manager knows about. As long as Call Manager is involved in the call, a record will be created in CDR, and that call record should be passed over to ART. Phones or faxes off a WS-X6624-FXS, or some other MGCP gateway should be able to show in ART reports.

Some pointers on ART itself:

Remember to enable CDR on the Call Manager

ART is centered around the relationship between a phone device and a user, so make sure the device is associated to one and only one user.

Be careful of Modifications, Additions and Changes--disassociate a user and the device FIRST, then delete an inactive user or defective phone.

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