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New Member

ART gateway problem

Anyone having a problem with getting gateways to show up in ART. When I go to the gateway configuration page I get an error saying there are no gateways.

I recently had to rebuid the callmanager from a backup after a failed 3.3 install. Before the rebuild ART was working beautifully. Since the rebuild I can't get any gateways so show up.

Any suggestions.

7 REPLIES
Bronze

Re: ART gateway problem

What version of ART you are using? Guess there are some accounting issues if you use SKinny gateways as described in this document

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080093e74

New Member

Re: ART gateway problem

Thanks, but I get a 404 on that link.

Bronze

Re: ART gateway problem

Sorry for the cut&paste mistake. The correct URL is

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080093e74.shtml

Hope it helps!

New Member

Re: ART gateway problem

Unfortunately that doesn't relate to my problem. Everytime I go to the Gateway Configuration I see the following error:

16005 No Gateways Configured for the System

I can't add any either. I many gateways. Some are skinny, while others are either mgcp or h323. None of them show up.

New Member

Re: ART gateway problem

There is this internal bug CSCea74483 which matches your case. This is found in 3.3(2) and fixed in 3.3(3). You should try upgrading and see if it fixes your problem.

Which version of CM you are running anyway?

New Member

Re: ART gateway problem

Thank you. I finally opened a TAC case about it and that is what I was told.

New Member

Re: ART gateway problem

Well, actually I'm not funning 3.3(2). I'm running 3.2(2c) and have had it working before.

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