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New Member

ART Install failing

Had to rebuild CCM 3.1.3 cluster (1 pub, 1 sub) yesterday, including a reformat of drives. Now when I attempt to install ART I get an "unable to login. Check your username and password" type of prompt. I am certain that the Uname and Pword are correct. I can login through SQL Mgr and Query Analyzer and run queries all day long as the SQL login in question (sa).

Any ideas on where to begin looking for this?

6 REPLIES
New Member

Re: ART Install failing

Actual error is:

Login failed for user 'sa'. Setup couldn't connect to the SQL server.

Click ok to go back to SQL Server Information screen.

Click cancel to exit setup.

New Member

Re: ART Install failing

Hi , you seem to be also impacted by bug CSCdv34563 .

I have heard that it would be resolved in version 3.2 .

Olivier

New Member

Re: ART Install failing

ok, cool, but when I use Bug Tool to go look at that bug it is not found.

New Member

Re: ART Install failing

Is there a workaround?

New Member

Re: ART Install failing

Hi ,

Normally , the workaround is for the version 3.2 ....

We will see

Olivier

Cisco Employee

Re: ART Install failing

Yes, There is a workaround. Search the hard drive for the file osql.exe. If the file is listed anywhere other than the SQL install directory, DELETE it. Then try to install ART. There should be only 1 copy of that file on the HD.

Thanks,

Scott

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