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New Member

ART Install Problems

I installed ART, and per the instructions go to the web interface and put in Admin, Admin to log in, and get the message below. Any ideas what might be wrong, or am I best off just uninstalling, rebooting, and reinstalling after deleting the Art database in SQL 7.

Error: 500

Location: /art/LogonServlet.class

Internal Servlet Error:

java.lang.NoClassDefFoundError: com/cisco/services/tracing/TraceManagerFactory

at DirUser.TraceModuleImpl.(

at DirUser.DirUser.(


at LogonServlet.doPost(

at javax.servlet.http.HttpServlet.service(

at javax.servlet.http.HttpServlet.service(

at org.apache.tomcat.core.ServletWrapper.handleRequest(, Compiled Code)

at org.apache.tomcat.core.ContextManager.service(

at org.apache.tomcat.service.connector.Ajp12ConnectionHandler.processConnection(, Compiled Code)

at, Compiled Code)

at, Compiled Code)

Cisco Employee

Re: ART Install Problems

What version of ART did you install, and what version of CallManager are you using?

Also, do you happen to have the PADD (Personal Assistant Directory Dialer) installed on this server as well? If so, which version of that was installed?

New Member

Re: ART Install Problems

I installed 1-0-1 on CCM 3.0(10)

Yes PADD is installed, not configured yet.. Version 1-1-2

Cisco Employee

Re: ART Install Problems

PADD 1.1(2) should be okay with ART, but not PADD in any previous version due to a Tomcat conflict.

You should probably open a TAC case for this.

New Member

Re: ART Install Problems

I have the same problem. The Cisco TAC give me following hint, and it works fine.

Can you please check if the folderC:\winnt\java\lib\com\cisco\Services\tracing exists and contains Java class files?

If not, can you please verify that the JAR file, C:\winnt\java\lib\jtracing.jar, exists and make sure it is added to the

system CLASSPATH env. variable

If the folder c:\winnt\java\lib\com\cisco\services\tracing does not exist,the JAR file,

c:\winnt\java\lib\jtracing.jar has to be added in the classpath

To add this JAR file to ART classpath,

1. Open files C:\CiscoWebs\Tomcat\ntservice\ & C:\CiscoWebs\art\SchedulerService\

In these files you have to add a line


after the line


2. Restart ARTScheduler and ARTTomcat services.

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