07-11-2001 05:40 AM - edited 03-12-2019 11:55 AM
I installed ART, and per the instructions go to the web interface and put in Admin, Admin to log in, and get the message below. Any ideas what might be wrong, or am I best off just uninstalling, rebooting, and reinstalling after deleting the Art database in SQL 7.
Error: 500
Location: /art/LogonServlet.class
Internal Servlet Error:
java.lang.NoClassDefFoundError: com/cisco/services/tracing/TraceManagerFactory
at DirUser.TraceModuleImpl.(TraceModuleImpl.java:68)
at DirUser.DirUser.(DirUser.java:50)
at com.cisco.art.controller.CtrLdap.(CtrLdap.java:78)
at LogonServlet.doPost(LogonServlet.java:81)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:760)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at org.apache.tomcat.core.ServletWrapper.handleRequest(ServletWrapper.java, Compiled Code)
at org.apache.tomcat.core.ContextManager.service(ContextManager.java:559)
at org.apache.tomcat.service.connector.Ajp12ConnectionHandler.processConnection(Ajp12ConnectionHandler.java, Compiled Code)
at org.apache.tomcat.service.TcpConnectionThread.run(SimpleTcpEndpoint.java, Compiled Code)
at java.lang.Thread.run(Thread.java, Compiled Code)
07-11-2001 06:44 AM
What version of ART did you install, and what version of CallManager are you using?
Also, do you happen to have the PADD (Personal Assistant Directory Dialer) installed on this server as well? If so, which version of that was installed?
07-11-2001 06:49 AM
I installed 1-0-1 on CCM 3.0(10)
Yes PADD is installed, not configured yet.. Version 1-1-2
07-11-2001 02:08 PM
PADD 1.1(2) should be okay with ART, but not PADD in any previous version due to a Tomcat conflict.
You should probably open a TAC case for this.
07-24-2001 05:28 AM
I have the same problem. The Cisco TAC give me following hint, and it works fine.
Can you please check if the folderC:\winnt\java\lib\com\cisco\Services\tracing exists and contains Java class files?
If not, can you please verify that the JAR file, C:\winnt\java\lib\jtracing.jar, exists and make sure it is added to the
system CLASSPATH env. variable
If the folder c:\winnt\java\lib\com\cisco\services\tracing does not exist,the JAR file,
c:\winnt\java\lib\jtracing.jar has to be added in the classpath
To add this JAR file to ART classpath,
1. Open files C:\CiscoWebs\Tomcat\ntservice\wrapper.properties & C:\CiscoWebs\art\SchedulerService\wrapper.properties
In these files you have to add a line
"wrapper.class_path=$(wrapper.window_home)\winnt\java\lib\jtracing.jar"
after the line
"wrapper.class_path=$(wrapper.window_home)\winnt\java\lib\DirUser.jar"
2. Restart ARTScheduler and ARTTomcat services.
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